The short version
- We collect what you type into our forms, and standard technical details about the request.
- We use it to answer you, build your line and prevent abuse of the forms.
- We never sell your data, and we do not run advertising trackers.
- We do not fingerprint your device or track you across other websites.
- You can ask us to delete everything we hold about you at any time.
- One email address handles every privacy request: contact.provideriptv@gmail.com.
What we collect
When you submit the subscription, free-trial or contact form, we receive:
- Your name, email address, phone or WhatsApp number and country.
- The plan details you chose, where the form includes them.
- Your country and channel preferences, and any notes you write.
- Your adult-content preference, and for a renewal, the username of the line being renewed.
- The message you send us, on the contact form.
We ask for nothing else. We do not request card details, identity documents, dates of birth or addresses, and no payment is processed on this website.
Technical information
Every form submission also carries standard technical context, so we can support you properly and identify automated abuse. That is: your IP address, the browser and operating system reported by your browser, device type, screen and window size, browser language, time zone, the page you submitted from, the referring page if there was one, and the date and time.
We also check the submitting IP address against a public network-classification service to see whether it belongs to a VPN, proxy, Tor exit node or hosting provider. This is used solely to judge whether a submission is genuine.
We do not use canvas, audio or font fingerprinting, we do not enumerate your installed software, and we do not build a profile of you across sites. This information is written into one internal notification email and is not stored in a database or shared with anyone.
Why we use it
- To reply to you and to prepare, activate or renew your line.
- To send you a confirmation email for your own records.
- To provide support when something is not working.
- To detect and block spam and automated abuse of our forms.
Our lawful basis is the performance of a contract, or steps taken at your request before entering one, together with a legitimate interest in keeping the service secure.
Who sees it
Your submission reaches our internal support inbox and nowhere else. We use Google’s SMTP service to deliver email, and a public IP-classification service to make the VPN and proxy check described above; the latter receives only an IP address, never your personal details. We do not sell, rent or trade your information, and we do not pass it to advertisers.
How long we keep it
Correspondence is kept while your line is active and for a reasonable period afterwards so we can help with renewals and support history. Ask us to delete it sooner and we will, unless we are required to keep a record for a legal reason.
Cookies and analytics
Nexus4kTV sets no advertising or tracking cookies. Your light or dark theme preference is stored in your own browser’s local storage and never leaves your device. Our live-chat provider, Tawk.to, sets its own cookies so a conversation survives a page reload; their privacy policy governs that data.
Your rights
Depending on where you live you may have the right to access the data we hold about you, correct it, delete it, restrict or object to how we use it, or receive a copy in a portable format. Email us and we will act within 30 days. You may also complain to your local data protection authority.
Contact
Privacy questions and requests: contact.provideriptv@gmail.com. Please use the subject line “Privacy Request” so it reaches the right person quickly.